7 comments on ““I, Robot” – there is no such thing as ‘Customer Self-Service’”

“I, Robot” – there is no such thing as ‘Customer Self-Service’

Recently, Samuel Holcman published the short Outside-In vs. Inside-Out in Enterprise Architecture document and announced it on LinkedIn. The issue he raises is that the clients of organisations more and more seem to become the ones that perform the organisation's processes (e.g. self-service),…

2 comments on “Abstraction versus Precision in ArchiMate”

Abstraction versus Precision in ArchiMate

We architects love abstraction. Abstraction makes the nitty gritty and complex details disappear. Abstraction makes the unmanageable manageable. Our business colleagues also love it when we produce abstractions. It makes our end products easier to digest. In ArchiMate, you can…