0 comments on “New ‘On Slippery Ice’ column at EAPJ: “The (Forgotten) Other Half of SOA””

New ‘On Slippery Ice’ column at EAPJ: “The (Forgotten) Other Half of SOA”

Short post today: my new column on the Enterprise Architecture Professional Journal, titled "The (Forgotten) Other Half of SOA" has been published. A somewhat technical subject: service oriented architectures and performance issues. With a few ArchiMate views added to the…

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7 comments on ““I, Robot” – there is no such thing as ‘Customer Self-Service’”

“I, Robot” – there is no such thing as ‘Customer Self-Service’

Recently, Samuel Holcman published the short Outside-In vs. Inside-Out in Enterprise Architecture document and announced it on LinkedIn. The issue he raises is that the clients of organisations more and more seem to become the ones that perform the organisation's processes (e.g. self-service),…