Chatbots: a scourge of humankind

Chatbots. They're everywhere these days. They're also frustratingly poor, often just a hurdle to take to get to a human agent. Why are they so poor? Maybe because the core is technology from 30 years ago?

Something is (still) rotten in the kingdom of artificial intelligence

Nobody can deny that artificial intelligence (or machine learning, deep learning, or cognitive computing) is booming these days. And — as before, as this is in fact the second (or third, depending on how you count) round for AI —…